News:

From 1 April 2008 staff can no longer accept verbal requests for prescriptions.  They must be made in writing, either by post, request form, e-mail or on-line.

We now offer late appointments (up to 8.00 pm) on Tuesdays.  You can book these via EMIS Access or at reception.

TEXT MESSAGE SERVICE:         .                            We now offer a text reminder service for appointments and health checks in the near future.   If you would like to use this service please complete a consent form at the practice.

 

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.  Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Occasionally staff from the PCT may be allowed access to records to verify the procedures that we use and ensure that we record information according to national regulations.  Whilst a random selection of patient records have to be viewed to confirm that our procedures are appropriate, PCT staff do not make a record of any personal information that they view.  If you do not want us to allow PCT staff to view your records please state this in writing and your records will be updated accordingly.